Policies — Genericart Medicine Pvt. Ltd.

1.1 Introduction

Welcome to Genericart Medicine Pvt. Ltd. (“Company”, “we”, “our”, “us”). These Terms and Conditions govern your access to and use of our website https://ecommerce.genericartmedicine.com (“Platform”) and any related services, features, or content provided by us. By using or accessing our Platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1.2 Eligibility

You must be at least 18 years old to use our Platform. By using our services, you confirm that you meet this age requirement and are legally capable of entering into a binding contract under Indian law.

1.3 Use of Platform

• Use the Platform only for lawful purposes.
• Do not engage in fraudulent, abusive, or illegal activity.
• Do not copy, modify, or distribute our content without authorization.
• Do not attempt unauthorized access to the Platform or related systems.

1.4 Account Registration

You may be required to create an account to access certain services. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We are not liable for any loss or damage resulting from unauthorized access to your account.

1.5 Product Information & Pricing

We strive to ensure product information, pricing, and availability are accurate. However, prices, descriptions, and availability are subject to change without prior notice. In case of errors, we reserve the right to correct inaccuracies or cancel affected orders.

1.6 Payments

All payments on our Platform are processed securely through Razorpay, our authorized payment gateway partner. By placing an order, you agree to provide accurate payment information and authorize Razorpay to process your transaction.

1.7 Limitation of Liability

To the fullest extent permitted by law, Genericart Medicine Pvt. Ltd. is not liable for any indirect, incidental, or consequential damages arising from the use of our Platform or products. Our total liability shall not exceed the total amount paid by you for the order in question.

1.8 Intellectual Property

All materials — logos, text, product images, and software — are owned by Genericart Medicine Pvt. Ltd. and protected under Indian copyright and trademark laws. You may not use, reproduce, or distribute our intellectual property without written consent.

1.9 Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

1.10 Changes to Terms

We may update or revise these Terms periodically without prior notice. By continuing to use our Platform after changes are posted, you agree to the updated Terms.

2.1 Information We Collect

We collect information when you create an account, place an order, contact us, or use our website/app (via cookies, analytics, etc.). Collected data may include: personal information (name, email, phone number, shipping address), payment details (handled by payment gateways), and device/usage data (IP address, browser type).

2.2 How We Use Your Information

We use your data to process and fulfill orders, communicate about offers/updates/support, improve our services, and comply with legal requirements.

2.3 Data Security

We implement industry-standard security measures to protect your data. However, no transmission or storage method is 100% secure; we cannot guarantee absolute security.

2.4 Sharing of Information

• We may share data with trusted service providers (payment gateways, delivery partners).
• We may share data with legal authorities when required by law.
• We do not sell or rent your personal information to third parties.

2.5 Cookies

We use cookies to enhance user experience, analyze traffic, and personalize content. You may disable cookies via browser settings, but some features may not function properly.

2.6 Your Rights

You may request access, correction, or deletion of your data and unsubscribe from marketing communications at any time.

2.7 Updates to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated date.

3.1 Eligibility for Refunds

Refunds apply when the product received is damaged, defective, or incorrect and a refund request is raised within 7 days of delivery.

3.2 Refund Process

Email us at enquiry@genericartmedicine.com with order details and proof (images/video). Once approved, refunds will be processed within 7–10 working days to your original payment method. In some cases, replacement or store credit may be offered.

3.3 Non-Refundable Items

• Opened or used products.
• Promotional/free items.
• Products purchased during sale events unless damaged or defective.

3.4 Delayed or Missing Refunds

If you haven’t received a refund after 10 working days, check with your bank or payment provider before contacting us again.

4.1 Order Cancellations by Customer

Orders can be cancelled within 2 hours of placing the order, provided they haven’t shipped. Once shipped, cancellations are not possible. To request a cancellation, email enquiry@genericartmedicine.com or contact customer care.

4.2 Cancellation by Seller

We reserve the right to cancel an order due to product unavailability, payment issues, or suspicious/fraudulent activity. In such cases, the full amount will be refunded to your original payment method.

4.3 Subscription Cancellations (if applicable)

If you have a subscription plan, you may cancel it before the next billing cycle to avoid future charges.

4.4 Modification of Policy

We reserve the right to modify or update the cancellation terms without prior notice.